Fix Your Vietnam eVisa
Found a mistake on your eVisa, or stuck with a correction request? We help you work out the right next step.
You checked your approved eVisa and something is wrong. Or your application status changed to "request for correction" and you are not sure what to do. You are not alone. eVisa errors are one of the most common problems travellers to Vietnam face.
The key rule is simple: the details on your eVisa must match your passport exactly. If they do not, you may be refused boarding by your airline or face problems at immigration.
eVisa problems we help with
- Wrong spelling of your name, or names in the wrong order
- Wrong date of birth, gender, nationality or passport number
- eVisa issued for an old passport after you renewed it
- Entry date later than your actual arrival date
- Wrong entry type: single entry when you need multiple
- Status "request to supplement or correct information"
- Application refused and you do not know why
- Lost application code or no result email received
How we fix it
- Send us your application code and a description of the problem. Please do not send passport images until we give you a secure way to do so.
- We assess the case and identify what went wrong and what the official options are.
- We explain the right solution. Depending on the case, this may be a correction, a supplement or a new application.
- We help you complete it correctly and check the new result before you travel.
Important
- Do not travel with an eVisa that does not match your passport
- Do not submit multiple new applications without advice. It can make the situation more complicated
- Check your eVisa as soon as you receive it, not on the day of your flight
If your flight is very soon, combine this with our Urgent Vietnam Visa service.
Something wrong with your eVisa?
Send us your application code and a short description. We will review it and explain the next step.
Fix My eVisa →Arty Vietnam Travel is a private travel and visa-assistance company, not a government agency. Visa decisions are made by the competent Vietnamese authorities. Rules can change, so always check the latest information on the official Vietnam eVisa portal before you travel.
Frequently Asked Questions
Can a mistake on an approved Vietnam eVisa be corrected?
It depends on the type of mistake. Some cases can be handled through a correction or supplement, while others need a new application. We assess your case and explain the right option.
What happens if my eVisa does not match my passport?
Your airline may refuse to let you board, or you may have problems at immigration on arrival. Always fix a mismatch before you travel.
My application asks me to correct information. What should I do?
Read the request carefully and correct only what is asked, with clear and accurate documents. If you are unsure, send us your application code and we will help.
My eVisa was refused. Can I apply again?
In many cases, yes. It is important to understand why it may have been refused first, so the same problem does not happen again.